Salon Policy

At Magma Hair Designs, every appointment is thoughtfully curated to deliver a refined, personalised experience. Our policies are in place to honour both our time and yours, while ensuring exceptional results for every clients.

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• Appointments​

All appointments are highly recommended to be booked in advance.

New colour, keratin or nanoplasty clients are required to attend a complimentary consultation prior to booking.

This allow us to create a bespoke plan to tailored to your hair goals, condition, and history.

• Timeliness

We kindly ask to that you arrive on time for your appointment.

Late arrivals may result in an adjustment to your service or the need to reschedule, to maintain the flow of the salon experience.

• Cancellations & No-Shows

We required a minimum of 24 - 48 hours' notice for any cancellations or changes.

Less than 24 hours' notice may result in a 50% cancellation fee of the booked service total.

Missed appointments or No-Shows will incur 100% charge of the scheduled service.

All outstanding fees must be paid in full prior to booking your next appointment.

• Deposits

A deposit may be required to secure longer or premium service.

Deposits are non-refundable but may be transferred with sufficient notice.

• Colour & Other Services

All colour transformations begin with a consultation to ensure suitability and realistic expectations.

We prioritise the integrity of your hair above all else and may refine or adjust services to maintain its health.

Results can vary depending on previous colour history and hair condition.

• Adjustments

Your satisfaction is important to us. If you have any concerns, please contact us within 7 days of your appointment.

We are happy to review and refine the service where appropriate.

Please note, we do not offer refunds.

• Payments

Payments are required on the day of your appointments.

We accept cash, EFTPOS, and payID.

• Salon Experience

To preserve out calm and elevated environment, we kindly ask that only clients receiving services attend appointments unless arranged prior.

Magma Hair Designs is a space of respect, care, and professionalism for every guest.

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With Love,

Magdalena

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